@php switch ($data[0]['id_channel']) { case 1: $user_name = $data[0]['user_name'] ? $data[0]['user_name'] : $data[0]['user_email']; $user_email = $data[0]['user_email'] ? $data[0]['user_email'] : '-'; $identifier_category = __('User Email'); break; case 2: $user_name = $data[0]['user_name'] ? $data[0]['user_name'] : $data[0]['no_whatsapp']; $user_email = $data[0]['no_whatsapp'] ? $data[0]['no_whatsapp'] : '-'; $identifier_category = __('Phone Number'); break; case 3: $user_name = $data[0]['user_name'] ? $data[0]['user_name'] : $data[0]['id_telegram']; $user_email = $data[0]['id_telegram'] ? $data[0]['id_telegram'] : '-'; $identifier_category = __('Telegram Number'); break; default: $user_name = '-'; $user_email = '-'; $identifier_category = __('User Email'); break; } @endphp

{{ __('Chat ID') }}	{{ $data[0]['chat_id'] }}
{{ __('Date') }}	{{ $data[0]['formatted_date'] }}
{{ __('Channel') }}	{{ $data[0]['channel_name'] }}
{{ __('User Name') }}	{{ $user_name }}
{{ $identifier_category }}	{{ $user_email }}
{{ __('Department') }}	{{ isset($data[0]['department_name']) ? $data[0]['department_name'] : '-' }}
{{ __('Topic') }}	{{ isset($data[0]['topic_name']) ? $data[0]['topic_name'] : '-' }}
{{ __('Handled by Agent') }}	@php $agents = $data[0]['handled_by_agents']; $agents = implode(', ', $agents); @endphp {{ $agents }}

{{ __('Chat History') }} @foreach ($data as $item) @if ($item['id_agent']) @else @endif @endforeach

{{ $item['agent_name'] }} {{ $item['message'] }} @if ( !empty($item['file_url']) ) @if ( $item['file_type'] == 'image') @endif {!! '['. $item['file_url'] .']' !!} @endif {{ $item['formatted_date'] }}

{{ $user_name }} {{ $user_email }} {{ $item['message'] }} @if ( !empty($item['file_url']) ) @if ( $item['file_type'] == 'image') @endif {!! '['. $item['file_url'] .']' !!} @endif {{ $item['formatted_date'] }}