@php switch ($data['channel_id']) { case 1: $user_name = $data['user_name'] ? $data['user_name'] : $data['user_email']; $user_email = $data['user_email'] ? $data['user_email'] : '-'; $identifier_category = __('User Email'); $data['channel_name'] = 'Livechat'; break; case 2: $user_name = $data['user_name'] ? $data['user_name'] : $data['no_whatsapp']; $user_email = $data['no_whatsapp'] ? $data['no_whatsapp'] : '-'; $identifier_category = __('Phone Number'); $data['channel_name'] = 'WhatsApp'; break; case 3: $user_name = $data['user_name'] ? $data['user_name'] : $data['id_telegram']; $user_email = $data['no_telegram'] ? $data['no_telegram'] : '(Telegram ID) '.$data['id_telegram']; $identifier_category = __('Telegram Number'); $data['channel_name'] = 'Telegram'; break; default: $user_name = '-'; $user_email = '-'; $identifier_category = __('User Email'); break; } @endphp

{{ __('Chat ID') }}	{{ $data['chat_id'] }}
{{ __('Date') }}	{{ $data['formatted_date'] }}
{{ __('Channel') }}	{{ $data['channel_name'] }}
{{ __('User Name') }}	{{ $user_name }}
{{ $identifier_category }}	{{ $user_email }}
{{ __('Department') }}	{{ $department_name }}
{{ __('Topic') }}	{{ $topic_name }}
{{ __('Handled by Agent') }}	@php $agents = $handled_by_agents_data; $agents = !empty($agents) ? implode(', ', $agents) : ''; @endphp {{ $agents }}

{{ __('Chat History') }} @foreach ($data['chat_reply'] as $item) @if ($item['agent_id']) @else @endif @endforeach

{{ $item['agent_name'] }} {{ $item['message'] }} @if ( !empty($item['file_url']) ) {{-- @if ( $item['file_type'] == 'image') @endif --}} {!! '['. $item['file_url'] .']' !!} @endif {{ $item['formatted_date'] }}

{{ $user_name }} {{ $user_email }} {{ $item['message'] }} @if ( !empty($item['file_url']) ) {{-- @if ( $item['file_type'] == 'image') @endif --}} {!! '['. $item['file_url'] .']' !!} @endif {{ $item['formatted_date'] }}